Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day,

  • on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;

  • on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us

Neuroblends Functional Drinks UG (limited liability)
Franziskus-Festing-Straße 5
82049 Pullach im Isartal
Germany

Email: info@neuroblends.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

You can use the attached sample cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

Neuroblends Functional Drinks UG (limited liability)
Franziskus-Festing-Straße 5
82049 Pullach im Isartal
Germany

The deadline is met if you send the goods before the end of the fourteen-day period.

You will bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods which are liable to deteriorate or expire rapidly;

  • for the supply of sealed goods, in particular food or beverages which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery;

  • for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.